ek33 takes the privacy of every Bangladesh player seriously. This policy explains exactly what personal data we collect, why we collect it, how we use it, and what rights you have over your own information.
Six core commitments that define how ek33 handles your personal data every single day.
ek33 collects only the personal data that is genuinely necessary to operate your account, process payments, and keep the platform secure. We don't collect data for the sake of it, and we don't ask for information we have no use for.
ek33 does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your information stays within the ek33 platform and is only shared with partners who are directly involved in delivering our services to you.
All personal data stored on ek33 servers is protected using AES-256 encryption. All data transmitted between your device and ek33 is secured via TLS. Your payment details, account credentials, and personal information are never stored in plain text.
Your bKash, Nagad, and Rocket account details are used solely to process your deposits and withdrawals on ek33. Payment data is handled in compliance with the requirements of each payment provider and is never stored beyond what is required for transaction verification.
Every ek33 player has the right to access, correct, or request deletion of their personal data. You can also request a copy of all data ek33 holds about you at any time. Contact ek33 support to exercise any of your data rights — no complicated process required.
ek33 does not keep your personal data indefinitely. Account data is retained for as long as your account is active and for a defined period after closure to meet legal and regulatory obligations. Once the retention period expires, your data is securely deleted.
ek33 is an online gaming platform operating at ek33.club, serving players across Bangladesh. When this Privacy Policy refers to "ek33", "we", "us", or "our", it means the ek33 platform and the team responsible for operating it. ek33 acts as the data controller for all personal data collected through the ek33 website and mobile application.
This Privacy Policy applies to all users of the ek33 platform, including registered account holders, visitors who browse ek33.club without registering, and anyone who contacts ek33 support. If you have any questions about how ek33 handles your data, you can reach us at [email protected] at any time.
This policy covers all personal data collected via ek33.club and the ek33 mobile app. It does not cover third-party websites or services that may be linked from ek33 communications. ek33 is not responsible for the privacy practices of any third party.
ek33 collects personal data in three main ways: information you provide directly when registering or using the platform, information generated automatically when you use ek33, and information received from payment providers when you make a deposit or withdrawal.
| Data Category | Examples | How Collected |
|---|---|---|
| Identity Data | Full name, date of birth, gender | Registration form, verification documents |
| Contact Data | Mobile number, email address | Registration form, support interactions |
| Payment Data | bKash / Nagad / Rocket account number, transaction reference | Deposit and withdrawal requests |
| Technical Data | IP address, device type, browser, operating system | Automatically on platform access |
| Usage Data | Games played, session duration, bet history, login times | Automatically during platform use |
| Verification Data | National ID, passport, or other government-issued ID | KYC verification process |
| Communications Data | Support chat transcripts, email correspondence | Customer support interactions |
ek33 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law or regulation and only with your explicit consent.
Every piece of personal data that ek33 collects is used for a specific, defined purpose. We do not use your data in ways that are incompatible with the reason it was originally collected. The main purposes for which ek33 uses your personal data are:
ek33 will only send you promotional messages if you have opted in during registration or through your account settings. You can opt out of marketing communications at any time by updating your notification preferences in the ek33 app or by contacting support.
ek33 processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing:
ek33 supports bKash, Nagad, and Rocket as payment methods — the three most trusted mobile banking platforms used by players across Bangladesh. When you make a deposit or request a withdrawal, ek33 collects the minimum payment data necessary to complete the transaction, including your mobile banking account number and the transaction reference provided by the payment provider.
Payment data is processed in compliance with the security standards required by each payment provider. ek33 does not store your full mobile banking credentials or PIN. Transaction records are retained for the period required by applicable financial regulations and are used solely for the purposes of payment processing, dispute resolution, and fraud prevention.
All payment transactions on ek33 are processed through the official APIs of each payment provider. ek33 never asks for your mobile banking PIN or OTP. If anyone claiming to be ek33 asks for this information, do not provide it and contact ek33 support immediately.
ek33 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how players use ek33. Cookies are small text files stored on your device when you visit ek33.club or use the ek33 app.
You can manage your cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using ek33, but some features may not work as intended. ek33 does not use third-party advertising cookies or share cookie data with advertisers.
ek33 does not sell your personal data to any third party. ek33 shares personal data only in the following limited circumstances, and only to the extent necessary for the specific purpose:
All third parties that process personal data on behalf of ek33 are required to sign data processing agreements that bind them to strict confidentiality and security obligations. ek33 regularly reviews these agreements to ensure ongoing compliance.
ek33 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:
In the event of a data breach that is likely to result in a risk to your rights and freedoms, ek33 will notify affected users as quickly as possible and take immediate steps to contain and remediate the breach.
ek33's security measures are most effective when combined with good security habits on your end. Use a strong, unique password for your ek33 account, enable two-factor authentication if available, and never share your login credentials with anyone.
ek33 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulation. The following retention periods apply:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account & identity data | Duration of account + 5 years after closure | Legal and regulatory compliance |
| Transaction records | 7 years from transaction date | Financial regulation requirements |
| Game session logs | 2 years from session date | Dispute resolution and fair play monitoring |
| Support communications | 3 years from last interaction | Quality assurance and dispute resolution |
| Marketing preferences | Until opt-out or account closure | Consent management |
| Technical & usage logs | 12 months from collection | Security monitoring and platform improvement |
Once the applicable retention period expires, ek33 securely deletes or anonymises your personal data so that it can no longer be linked back to you. Anonymised, aggregated data may be retained indefinitely for statistical and analytical purposes.
As an ek33 player, you have a number of rights over your personal data. ek33 is committed to making it straightforward for you to exercise these rights. To submit a data rights request, contact ek33 support at [email protected] with the subject line "Data Rights Request" and your registered account username.
Request a copy of all personal data ek33 holds about you, including account data, transaction history, and game logs.
Request correction of any inaccurate or incomplete personal data held by ek33. Updates to contact details can also be made directly in your account settings.
Request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to ek33's legal retention obligations.
Object to ek33 processing your data for direct marketing purposes or on the basis of legitimate interests. ek33 will stop processing unless there are compelling grounds to continue.
Request a copy of your personal data in a structured, machine-readable format that you can transfer to another service provider.
Request that ek33 restricts processing of your data in certain circumstances, such as while a dispute about data accuracy is being resolved.
ek33 will respond to all data rights requests within 30 days of receipt. In complex cases, this period may be extended by a further 60 days, in which case ek33 will notify you of the extension and the reason for it. There is no charge for submitting a data rights request.
The ek33 platform is strictly for adults aged 18 and over. ek33 does not knowingly collect personal data from anyone under the age of 18. If ek33 discovers that personal data has been collected from a minor, the account will be immediately closed and all associated data deleted.
If you are a parent or guardian and believe that a minor has registered on ek33 using false information, please contact ek33 support at [email protected] immediately. ek33 will investigate and take appropriate action as quickly as possible.
ek33 uses age verification checks during registration and may request additional documentation at any time if there is reason to believe a player may be under 18. Protecting minors from online gaming is a core commitment of the ek33 platform.
ek33 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date at the top.
For significant changes that materially affect how ek33 uses your personal data, we will notify you in advance via the ek33 app notification system or by email to your registered address. Your continued use of ek33 after a policy update constitutes your acknowledgement of the revised policy. If you do not agree with the updated policy, you may request account closure by contacting ek33 support.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way ek33 handles your personal data, please contact the ek33 support team. We are available 24 hours a day, 7 days a week via in-app live chat, with an average response time of under 5 minutes.
You can also reach ek33 by email at [email protected]. For data rights requests, please include "Data Rights Request" in the subject line along with your registered account username to help us process your request as quickly as possible.
ek33 support is available around the clock via in-app chat. For privacy-related queries, our team typically responds within 2 hours. Complex data rights requests are handled within 30 days as required.